Terms, Cancellations & Refunds

1. Business scope and the contracting documents

G.M. MARBLE WORLD coordinates business-to-business natural-stone sourcing and export supply. These website terms provide a general commercial framework. An enquiry or a website visit is not itself an accepted purchase order. The accepted quotation, proforma invoice, order confirmation and signed supply agreement identify the parties, product scope, price and order-specific obligations.

Any agreed document hierarchy should be stated in the transaction documents. Mandatory legal rights prevail over an inconsistent website provision. These terms must not be used to replace a missing specification, an unconfirmed shipping term or a material condition that was not disclosed and agreed.

2. Quotations, order acceptance and pricing

Website product descriptions, availability and indicative price ranges are invitations to enquire, not an unconditional commitment to sell. Final availability, lot selection, quantities, currency, price validity, taxes, duties, freight, insurance, banking charges and payment milestones must be confirmed in writing.

An order becomes binding only through the agreed acceptance process and any specified conditions, such as advance payment or written sample approval. Corrections or changes must be documented. A buyer should not assume that a sample request or a WhatsApp discussion reserves a particular lot or production slot.

3. Natural stone characteristics and specifications

Natural stone can vary in shade, veining, texture, pattern and other inherent characteristics between samples, slabs and lots. Photographs and screens may display colour differently. These natural features do not excuse failure to meet an agreed specification, a material misdescription or other non-conformity recognised by applicable law.

The buyer and seller should confirm the material identity, origin where relevant, grade, finish, thickness, dimensions, tolerances, edge work, quantities, intended use and any required testing. Suitability for a particular structural, wet-area, exterior or specialist use requires appropriate project-specific assessment.

4. Samples, lot approvals and changes

Samples are representative unless a particular approved sample or lot is expressly made the contractual reference. Before cutting or processing, the parties should record the agreed approval method, including any slab photographs, physical samples, layout, inspection criteria or retained reference samples.

Changes to dimensions, finish, packing, quantity, destination or approved material may affect cost and lead time. No material variation should be treated as accepted solely because it was discussed informally; obtain written confirmation from an authorised contact.

5. Payment and bank-detail verification

Payment methods, deposits, balances and release conditions are those agreed in the transaction documents. Payments must identify the relevant quotation or invoice. Credit is not provided unless expressly approved in writing.

Independently verify beneficiary details through a known contact before sending funds, especially after a claimed change of bank account. Do not rely only on an unexpected email, attachment or messaging instruction. Report suspected payment fraud promptly so that the parties and relevant financial institutions can investigate.

6. Production, shipping, delivery and risk

Production and transit schedules are estimates unless expressly agreed as firm commitments. Material availability, approvals, transport, ports, customs and events beyond reasonable control can affect timing. The parties should communicate material delays and reasonable mitigation options promptly.

The accepted contract must specify delivery obligations, the named place or port, freight and insurance responsibilities, customs arrangements, and the transfer of risk and title. An Incoterms rule and edition apply only when expressly incorporated into that agreement; a destination shown on the website does not select a trade term. Local unloading, handling and installation responsibilities should also be confirmed.

7. Inspection, shortage, damage and non-conformity claims

Arrange reasonable receipt inspection and safe unloading. Record apparent shortage, damaged packaging or visible damage as soon as reasonably possible, notify the relevant carrier where appropriate, and tell us promptly. Preserve identifying labels, packing and relevant evidence until the claim is reviewed.

Provide the order or invoice reference, affected quantities, material or slab identifiers, photographs and an explanation of the issue. An unpacking video can help if available, but lack of a video does not automatically remove a lawful claim. Hidden defects should be reported within a reasonable time after discovery and within any applicable contractual or statutory period. Do not continue cutting or installing disputed goods where doing so would unnecessarily increase avoidable loss.

8. Cancellation and refund policy

Request cancellation or a material change in writing as early as possible. Acceptance depends on the agreed order terms, the work already authorised and the rights that apply. Before procurement or processing, we will explain any relevant, lawfully agreed cancellation charge or documented irreversible cost rather than treating every advance as automatically non-refundable.

Goods cut, finished, fabricated or specially procured to an approved specification may not be eligible for a change-of-mind return where that restriction was properly disclosed, agreed and lawful. This does not exclude remedies for our failure to supply as agreed, a qualifying defect, misdescription or any mandatory consumer or other legal right.

If we cannot supply the agreed goods and no substitute or revised performance is accepted, the treatment of the undelivered portion must be resolved under the contract and applicable law, including any refund due. Separately authorised work already performed and any lawful deduction must be identified and explained.

9. Claim resolution and approved refunds

Depending on the facts, the contract and applicable law, resolution may involve inspection, repair, replacement, an agreed price adjustment, credit or a monetary refund. A credit note is not automatically a substitute for a refund where the buyer is legally entitled to repayment. We will explain the proposed resolution and any necessary return or inspection arrangements.

An approved monetary refund will normally be returned to the original payer using the original payment route where practicable, or another verified method agreed in writing. The expected processing period and any lawful deductions will be confirmed when the refund is approved. Any mandatory deadline takes priority over an administrative verification or inspection process. Do not send bank passwords or payment-card security codes to request a refund.

10. Returns and handling of disputed goods

Contact us before arranging a return so that the destination, authorisation, identification, packing, transport and inspection process can be agreed, except where applicable law provides otherwise. Unauthorised international returns can cause customs, storage or clearance problems and should not be assumed to have been accepted.

Reasonable preservation and identification of goods can help assess a claim. Return freight, insurance, restocking or other charges depend on the cause of return, what was lawfully agreed and the rights that apply; this policy does not impose an undisclosed blanket fee.

11. Trade compliance, documentation and certifications

The transaction documents should allocate responsibility for export and import approvals, local duties, project requirements and required shipping or technical documents. Neither party should request a false origin declaration, misleading invoice or unauthorised certification.

Test reports, certifications or product markings apply only to the goods and scope supported by the relevant documentation. An image or credential displayed on a general company page must not be read as certifying every stone product, shipment or end use.

12. Responsibility, disruption and legal rights

Each party should take reasonable steps to prevent and mitigate foreseeable loss within its responsibilities. Any exclusion or limit of liability must be expressly agreed and lawful. Nothing in this policy purports to exclude liability or remedies that cannot legally be excluded, including applicable protections concerning fraud or other mandatory obligations.

If an event beyond reasonable control prevents performance, the parties should give timely notice, discuss mitigation and apply the agreed contract and relevant law. Such an event does not automatically permit indefinite retention of money for unperformed obligations or remove mandatory refund rights.

13. Website material and external links

Website text, photographs, design and documents must not be copied or used unlawfully. Public product information may be used to discuss a legitimate enquiry, but publication does not grant a licence to misrepresent our products or another party’s protected work.

External maps, video providers, messaging services and other linked websites operate under their own terms. We do not control their availability or privacy practices. Information on our site may be updated, but an update does not silently amend an already accepted sale.

14. Governing law and dispute resolution

The accepted supply agreement should identify the governing law, any agreed dispute-resolution process and the competent forum, subject to mandatory law. This general website policy does not invent an exclusive jurisdiction or an arbitration agreement where the parties have not agreed one.

Please first raise a commercial concern with the export desk and provide the relevant order references so that it can be reviewed. This request does not prevent either party from using a remedy or forum available under the contract or applicable law.

15. Contact, effective date and changes

Commercial and refund enquiries: G.M. MARBLE WORLD · gmmarbleworldinfo@gmail.com · +91 9091289780. Business contact address: Sehakhala, Anantapur (Near Alokananda Cold Store), Hooghly, West Bengal, India. Keep written records of the relevant quotation, approvals, invoice and correspondence.

The effective date shown on this page identifies this version. Later website changes apply prospectively as appropriate and do not, by publication alone, vary the terms of an already accepted order. For our handling of personal information, read the Privacy Policy.